Hasani Hunter
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© 2025 Hasani Hunter
April, 29 2014

Inspiring email from a customer

I received the following feedback email early Saturday morning:

 

Dear sir/madam,

I am visually impaired and use voice-over for navigation.

I have recently downloaded your up and find that it is very accessible using voice over.

The only issue I have found is that on every receipt I am having to change the currency from US dollar to British pound.

Can I not set it to British pound permanently?

Many thanks for a fantastic application.

Kinds regards.

 

I was very surprised to find out someone who was visually impaired was not only able to use Paperless, but also could navigate to send me a feedback email! That also made me think about how little thought I gave to accessibility. I did fix the bug this person had encountered and also cleaned up a few things that had been nagging me for awhile. I emailed this person back to let them know the fix was submitted to Apple.

While having bugs in software is common, it feels great knowing that something I created is having a positive impact (no matter how small) in someone else’s life.

https://hasani.me/Bn